SUPPORT WILL TREAT QUESTIONS THAT ARE ALREADY ANSWERED IN THIS DOCUMENT WITH LOW PRIORITY, SO YOU WILL FIND YOUR ANSWER MUCH SOONER IF YOU READ THIS CAREFULLY



December 2022 Update:


The application ONLY WORKS if you have a conversation with the contact you enter in the app, or if the contact has your number in his phone agenda. If you block the contact or the contact has blocked you, the app DOES NOT WORK ANYMORE.

If you have online enabled in the app, the contact will ALWAYS see you as ONLINE if you decide to activate the service. You can avoid this by turning online OFF in the privacy options. If you do this, the app still works, but there may be some results that are inverted.



  1. PAYMENTS:

How much does the service cost?

The service has a daily/monthly/weekly cost per number. The base price is 2.98 EURO/two days, 7.98 EURO/week and 18.98 EURO/month. So if you need to monitor 2 numbers for two days, you will have to pay 5.96 EURO. If you need 3 numbers for one week, you will have to pay 23.94 EURO.


What happens at the end of the month? Do I need to pay again? Do you charge me automatically?

We cannot charge you automatically, so don't worry, your account won't be deducted unless you specifically decide to pay. You have to pay for each number explicitly.


I have paid, but the application says I didn't. Where did my money go?

Please make sure you are logged in the correct WhatsMonitor account. If you created more than one account, if you paid for account A and now you are logged in account B, you won't be able to see the payment and the service will appear as inactive.


I have paid, I am sure I am logged in the correct account and the application still doesn't display my payment.

Whenever you make a successful payment, you will receive a confirmation email with the transaction ID. Please forward the transaction ID to us, so we can investigate (using CONTACT SUPPORT). If you cannot find it, it means your payment did not go through for some reason.


How can I pay?

At this moment we only accept paypal payments. Just click on the PAY button next to the number you want and you will be redirected to our website, where you can pay. Make sure you select the correct number. You don't need a paypal account to pay. You can also pay as guest, with any type of card that is accepted by paypal.

- Visa / Delta / Electron

- MasterCard / Eurocard

- Maestro

- American Express.



  1. APPLICATION FEATURES:


I want to read the conversations of the contact I am monitoring.

We can only provide what you can already see in the application, which is online and offline times. This is data that Whatapp makes public to any of the users. To have access to additional data, such as conversations, location and so on, you would need to install software on the target device by having physical access to it. This is most likely illegal, so we don't do that. We only provide legal services.

We strongly suggest for you not to try accessing the target device physically. Beware of anyone promoting services that can get you access to conversations or location without physical access to the target device, they are scams! You will probably just get some kind of virus installed on your phone, so be extra careful.


I want to know who my contact is talking to.

This is also not possible. You have to know the numbers in order to monitor them.

If you need to estimate the chances of two people talking to eachother, enter both the numbers in WhatsMonitor and compare the online times. It's then up to you if you want to believe in coincidences or not. But you have to know (or at least suspect) what the numbers are.



  1. NOTIFICATIONS:


I am not receiving notifications. However the results appear to be ok.


Make sure you have a stable internet connection at all times. Otherwise you won't be able to receive notifications.

Make sure your phone never goes into sleep mode. Most phones have a default setting that puts them in sleep mode after a few minutes, in order to save battery. For example, if you put your phone on a table for 2 hours or more without touching it, it will activate sleep mode, meaning it won't receive notifications in real time.

How to prevent your phone from going to sleep mode:

- uninstall any battery saving software you may have. (especially programs such as CCleaner)

- turn off all battery saving options from your device's settings

- put the charger into the phone, this will prevent it from sleeping, but for most people it's not a long term option.



  1. MISSING EVENTS: (ADVANCED SITUATIONS)


The contact has just sent me a message, but there is no online event in WhatsMonitor.

With recent Whatapp versions, people can send messages straight from the Whatapp notification, without opening the app. If this is the case, they never appear online on Whatapp, so we cannot show the event either.

Another possibility: if the contact has an unstable internet connection or simply activates “airplane mode”, he can send a message without ever appearing online. In order to appear online, you must open Whatapp during a stable internet connection for 3-5 seconds, otherwise you will never be seen as online by other phones.


The contact has read a message sent by me, but there is no online event in WhatsMonitor.

Whatapp permits the receiver of the message to mark it as read straight from the notification popup, without opening Whatapp. This will send a read receipt to your device (blue tick), but the contact who reads the message will never appear online.

Another possibility: If a contact just flashes the conversation and then immediately closes it, the blue tick will appear, but the online status won't be changed. In order to appear as online, the contact must use Whatapp for approximately 3-5 seconds.

You can try this on your own. Lock your phone while having a conversation open. Then ask the respective contact to send you a new message. Unlock/lock your phone in less than 2 seconds. The contact won't see you as being online, but the message will appear as read. This happens most frequently if the contact reading the message is using the iPhone version of Whatapp.


Do you also log voice and video calls?

No. Whatapp does not show the user as being online while on a call. We can only show what Whatapp shows. You can test this yourself: Open Whatapp, initiate a call with somebody and look at your account from a third phone. You will see yourself as offline during the call. (except the first 10-15 seconds approximately)




  1. CONTACTING SUPPORT:


Please contact us from the email you have registered with in our app, which is not necessarily your Google account email. If your email address is not registered in the WhatsMonitor app, we cannot see who you are.

If you are reporting a problem, just to make everything easier, please state in your email: